Webinar: Deploying Digital Knowledge Workers in Professional Services
About this session:
causaLens sat down with Clifford Forrester - former CTO of Jackson Lewis and former CDO of Citrin Cooperman - for a candid conversation on what it actually takes to deploy Digital Knowledge Workers inside a law firm or within professional services.
Hosted by Darko Matovski, causaLens Co-founder & CEO, the session drew on Clifford's first-hand experience leading technology transformation at two major services organisations, covering everything from identifying the right use cases to navigating the human side of AI adoption.
What we covered
causaLens sat down with Clifford to dig into core themes:
- Why law firms are the perfect proving ground. High-value knowledge work, repetitive workflows, and zero tolerance for error make professional services organisations well-suited for Digital Knowledge Workers.
- Prioritising use cases. What real-world implementations actually look like, and how firms should think about where to start.
- Hard lessons from the inside. What Clifford wishes he'd known before deploying AI at scale at Jackson Lewis and Citrin Cooperman: the real challenges of adoption, building trust, and getting business stakeholders to commit.
What comes next. Where the technology is heading, and what firms should be doing right now to stay ahead of the curve.
