Digital Workers for Contract Research Organizations
Reimagine your CRO workforce
We’ve deployed digital workers that are transforming the largest CRO and Pharma organizations.
- Industry-leading reliability, built in.
- Trusted by regulated industries.
- Take on processes end-to-end.
Customers deploying Digital Workers
Digital Labor Is Changing CROs Forever
CRO Customers Are Experiencing Efficiencies
CROs are already using Digital Workers to drive reductions in service business pricing, rendering traditional approaches non-competitive.
Pharmas Are Insourcing to Digital Workers
Our enterprise Pharmaceutical customers are using Digital Workers to in-source more work, increasing margins, control, and quality when compared to traditional outsourcing methods.
Digital Workers Allow CROs to Remain Competitive
Digital Workers create new capabilities for Pharma and CRO customers, allowing them to differentiate their offerings, increase their margins, and remain competitive.
Syneos Health Transforms with Digital Workers
The challenge: They relied heavily on manual processes and scaling through staffing, point SaaS tools, and outsourcing, which is ultimately unscalable with their operations teams handling 1,000+ annual programs and the rising costs that threaten with competitive pricing.
The outcomes: Identified and deployed a series of intelligent Digital Workers for complex analytical tasks, seamlessly integrating with the existing workforce and systems of record, and automating previously manually-intensive processes.
The results:
SaaS Reduction: Removed $1m+ of point-SaaS solutions.
Hiring: Removed the need to hire 7+ Full-Time Employees.
Payback Period: Paid back their investment in fewer than 3 months.
“[Digital Workers] have paved a new way of working, giving non-technical users causal answers in minutes.” — Syneos Health
Leading CRO Cuts Procurement Timelines in Half with Digital Workers
The Challenge: Procurement teams were weighed down by repetitive tasks and manual workflows. This drove up corsets, slowed study kickoff, and left critical contract monitoring depending on manual oversight.
The Outcomes:
- 5x ROI within months
- 50% faster Statement of Work turnaround
- Millions unlocked from digitized contract data
- Lower FTE burden across procurement
Deployed Digital Workers Include:
SoW Acceleration: Cut turnaround time in half.
Contract Monitor: Extracts data from PDFs, surfacing SLA and rate risks.
Supplier Qualification Automator: Dramatically reducing admin overhead.
Accelerate Trials Today, Redefine Operations for Tomorrow
Accelerate Trials Now
- Immediate relief: Teams no longer do repetitive, manual work across procurement, enrollment, reconciliation, and reporting.
- Lower costs, faster studies: Cut vendor spend and reduce trial timelines with automated processes.
- Reliable compliance: Entirely auditable, transparent, and built with your guardrails and processes in mind.
Redefine Operations for the Future
- Structural margin gains: Build lasting efficiency into your operating model, not just one-off cost cuts.
- Resilient operations: Reduce dependence on outsourcing and fragmented vendors; keep control in-house.
- A workforce built for what’s next: Humans focused on science and strategy, Digital Workers handling the heavy lift.
Automating simple, and complex, processes for CROs
Automated Campaign Creative QA
Automate the entire campaign creative QA process, analyzing 1000s of creatives autonomously, get compliant promo to market faster while strengthening control and auditability.
Campaign Manager Set-Up
Autonomously create campaigns in the relevant platforms, utilizing compliant create, already QA'd autonomously by a Digital Worker, aligning campaigns with business, sales, and customer objectives.
Engagement Centre & Routing
Listens across your call and digital channels, classifies AE/PC/MIR in real time, captures compliant data, and routes cases into your safety and quality systems.
Targeting & Alignment of Sales Teams
Predict doctor buying propensity, allocate resources smarter, optimize planning of travel time and LTV coverage, and run this process end-to-end, replacing costly territory planning SaaS and manual, repetitive tasks.
How It Works
To deliver at enterprise scale, you need a Factory to manufacture Digital Labor, proven templates to build reliably, and a System of Work to govern, manage, and scale Digital Workers. causaLens has built it all.
Blueprints
The fastest path to go from idea to deployed Digital Workers. Industry-tested templates, removing months of design and build work, tailored to your KPIs, compliance rules, and operating processes.
The Digital Worker Factory
The production line for Digital Workers, translating Blueprints into fully functional Digital Workers, configuring in hours, not months, and delivering enterprise-hardened digital workers integrated into your systems in as little as 24 hours.
The System of Work
Where Digital Workers live, stay reliable, and scale. Ensuring governance and compliance across every worker with auditable guardrails, real-time reliability tracking, and one view to manage, scale, and measure ROI consistently across your AI workforce.
Useful Resources
Customer Story
Johnson & Johnson Is Using Digital Workers to Scale Decision-Making
“We’re sure that causaLens’ [Digital Workers] will enhance what we’ve already accomplished together through automation to transform business–critical decision-making.”
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The Digital Labour Maturity Model: A Strategic Roadmap to AI-Driven Transformation
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From Offshoring & Outsourcing to Insourcing with Digital Workers
