SoW Monitoring & Execution
Digital Worker
What this Digital Worker does:
The SoW Monitoring & Execution Digital Worker orchestrates procurement workflows across ServiceDesk, Salesforce, Oracle iProcurement, and enterprise messaging without manual switching. It validates inputs, generates proposal shells, routes approvals, creates requisitions and POs, and synchronises identifiers while maintaining live status and a full audit trail.
By standardising handoffs and eliminating re-entry, it compresses cycle times, reduces labour demand, improves data quality, and gives requesters, approvers, and suppliers clear, real-time visibility.
End-to-End Orchestration: Unifies intake, validation, approvals, requisitioning, and PO synchronisation across core systems, removing manual switching and ensuring consistent status updates for all stakeholders.
Cycle-Time Halving: Standard workflows, automated routing, and straight-through processing cut average SoW turnaround from six business days to roughly three, accelerating onboarding and project starts.
FTE Efficiency: Automating extraction, data population, and notifications reduces manual procurement workload by about fifty percent, freeing approximately 3.5 FTEs for higher-value supplier and project activities.
The Problems This Digital Worker Solves
Manual, Fragmented Workflows
Teams shuttle data between ServiceDesk, Salesforce, Oracle iProcurement, and email, creating delays, handoff failures, and inconsistent records that undermine procurement throughput and reliability.
Data Duplication & Errors
Repeated re-entry of supplier, cost, and client coverage fields introduces mismatches, compliance risk, and rework, especially as volumes grow across regions and teams.
Poor Visibility
Without a unified dashboard, requesters and approvers lack real-time status on approvals, queues, and PO issuance, leading to avoidable chasing and missed deadlines.
The Technical Make-Up
This Digital Worker is a multi-agentic system, with pioneering technology built in, and tailored specifically to your organization's guardrails, outcomes, and objectives.
The Multi-Agent Workflow:
Captures a procurement or SoW request in ServiceDesk and initiates the orchestrated workflow automatically.
Integrations:
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ServiceDesk (intake and ticket management)
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Salesforce (proposal and approval records)
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Oracle iProcurement (requisitions and purchase orders)
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Corporate Email/SMTP (structured supplier communications)
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Slack (requester and approver notifications)
What It Replaces & Reduces:
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Email-based chasing and status updates
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Manual data re-entry across systems
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Ad-hoc spreadsheet trackers for approvals
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Fragmented handoffs between regions and teams
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Manual audit compilation for compliance reviews