Supply Chain Claims Resolution
Digital Worker

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What this Digital Worker does:

The Supply Chain Claims Resolution Digital Worker automates the validation and resolution of post-purchase disputes across order, logistics, and financial systems. It consolidates data from CRM, ERP, and carrier platforms to assess claim validity, trigger rebates, and maintain transparent decision records.

By eliminating manual reviews and ensuring consistent, data-driven resolutions, it enables e-retailers to handle growing claim volumes faster, more accurately, and at significantly lower operational cost.

Faster Resolutions: Automates claim validation, decisioning, and rebate actions across systems, cutting cycle times while maintaining full traceability and auditability.

Lower Cost per Claim: Reduces repetitive manual checks and reconciliations, improving accuracy and scalability while cutting processing costs through intelligent automation.

Improved Customer Trust: Delivers consistent, transparent outcomes that enhance satisfaction, retention, and brand reputation through fair, prompt claim handling.

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The Problems This Digital Worker Solves

Slow, Manual Processes

Fragmented claim handling across CRM, logistics, and payment systems causes delays, errors, and costly manual interventions.

Customer Frustration

Inconsistent decisions and long response times damage satisfaction, repeat purchase intent, and overall brand perception.

Financial Exposure

Inefficient reviews increase risk of incorrect refunds, fraudulent claims, and SLA breaches, impacting profitability and compliance.

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The Technical Make-Up

This Digital Worker is a multi-agentic system, with pioneering technology built in, and tailored specifically to your organization's guardrails, outcomes, and objectives.